Human Performance Sports Nutrition Delivery Details
We use a variety of delivery companies to get your order to you fast!
All orders of £50+ get FREE standard delivery with same day dispatch if placed before 2pm (excludes weekends).
Orders under £50 are subject to a charge (currently £3.50)
We aim to send out all orders received before 2pm on a working day on the same day for next working day delivery. If an item is not immediately available, you will usually be notified of this on the Website at the time of placing your order. Dispatch and delivery times are not guaranteed. Some areas in the Scottish Highlands may take 48 hours to reach rather than our target of 24 hours. Additional charges will be incurred for deliveries to Northern Ireland, the Channel Islands, the Isle of Wight, the Isle of Man, the Scottish Islands and some regions of the Scottish Highlands.
If your order is less than 1kg in weight then we will use Royal Mail to deliver your order which can take 1-3 days depending on the time of year and your location from us.
If your order is over 1Kg it will be sent by either Royal Mail or a Courier on a next working day delivery service.
Couriers do not deliver on weekends and any order over 1kg total weight placed after 2pm on a Friday will be sent on Monday to be with you Tuesday.
If you require a tracking number for an order placed that you feel should have been delivered please email us at firstname.lastname@example.org with the following info…
- Your full name
- Your full delivery address
- The item/s ordered and when you ordered them
- Your daytime telephone number (just in case we need to contact you with an update)
Without this information it makes it very hard for us to answer your query and could delay our response to you.
We reserve the right to deliver your first order only to the billing address.
To ensure fast and reliable delivery all orders must be signed for on receipt. If you are not available at the time of delivery, our delivery company will leave a card and will attempt to deliver once more. If your order is returned to us by our delivery company because you fail to sign for or collect your items within a reasonable time-period, we will refund you the order value less a charge of £20 to cover the cost of the original delivery and the return delivery back to our warehouse.
If any goods we supply are not in perfect condition when they arrive, please inform us immediately and certainly within 48 hours by email or phone so we may offer you a replacement or refund at our discretion.